Paldy is a high-protein, low-sugar cereal made for adults who want a better everyday breakfast without giving up taste.

Because we use high-quality ingredients like plant-based protein and fibre instead of cheap sugar and flour.

You can find the full nutritional information in the product images and on the packaging.

Paldy is sweetened with stevia and erythritol and contains only very small amounts of naturally occurring sugars. Exact values may vary by flavour, so please check the nutrition information shown on the product page and packaging.

Yes. Paldy is vegan and gluten free.

Yes.

One box contains 5 servings. One serving is 42g.

Paldy contains soy. Some flavours may contain additional allergens, so please check the ingredient list and allergen information shown on the packaging and in the product images before consuming.

Paldy is produced in the European Union in certified facilities that comply with strict EU food safety, hygiene, and quality regulations.

Go to your customer portal and open “Cash back credits.” Choose how many credits to use with the slider, click “Redeem,” and use the generated code at checkout.

Orders are processed as quickly as possible and usually ship within 1–3 business days. During special events, promotions, or high order volume, processing and dispatch may take longer.

After dispatch, delivery usually takes 1–4 business days. For remote or less accessible areas, delivery may take up to 14 days.

Delivery timeframes are estimates only and are not guaranteed. Once the order has been handed over to the carrier, delivery timing and transit conditions are outside of our control.

For delivery status updates, customers should contact the carrier directly using the tracking information provided in the shipping confirmation email.

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number.

If you do not receive it, please check your spam or junk folder and ensure that the email address entered at checkout was correct.

During periods of high order volume, processing may take longer. Tracking is generated only after the order is dispatched, so please allow up to 7 days for tracking to be issued.

No. Once an order is placed, it immediately enters processing and cannot be cancelled, even if it has not yet been shipped.

You can edit certain order details within 60 minutes after placing your order via the post-order thank you page. After this window, changes are no longer possible.

If the order has already been shipped, you may contact the carrier directly using your tracking information.

Orders are shipped to the address provided at checkout. If delivery fails due to incorrect or incomplete information, the order is treated as non-collected and any related costs are the customer’s responsibility.

If a pickup point is selected at checkout, the order is delivered exclusively to that location. The selected pickup point overrides any entered home address. Shipping method and pickup location cannot be changed after the order is placed.

No. Changing the shipping method (for example, from pickup point to home delivery or vice versa) is not possible after the order is placed.

If you urgently need a change, you may contact the carrier directly using your tracking information.

No. The pickup point location cannot be changed after the order is placed.

If you urgently need a change, you may contact the carrier directly using your tracking information.

Delivery times are estimates and may vary due to courier delays, weather, or peak periods. Once the parcel has been handed over to the carrier, delivery timing is outside our control. Please check your tracking information and contact the carrier directly using your tracking number for updates.

Once your order has been handed over to the carrier, delivery handling is outside our control. For delivery changes, missed deliveries, pickup issues, or other delivery-related matters, please contact the carrier directly using your tracking information.

If you don’t collect your order within the carrier’s pickup timeframe, it is treated as a non-collected order. Refunds are not automatic and must be requested. The initial shipping cost, even if free shipping was originally applied, as well as the return shipping fee, handling fee, and any shipping protection fee, will be deducted from the refund.

If a delivery is missed, refused, or cannot be completed and the parcel is returned to us, it is treated as a non-collected order. Refunds are not automatic and must be requested. The initial shipping cost, even if free shipping was originally applied, as well as the return shipping fee, handling fee, and any shipping protection fee, will be deducted from the refund.

If an order is not collected within the carrier’s timeframe, or if delivery is unsuccessful and the parcel is returned to the sender, it is treated as a non-collected order. Re-shipping is possible at the customer’s expense once the returned parcel has been received and processed.

All applicable costs apply, including return shipping fees, handling fees, the original shipping cost (even if the order qualified for free shipping), and the cost of new shipping for re-delivery.

Please inspect your order immediately upon delivery. If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

To help us resolve the issue, we may ask you to provide:

- clear photos of the damaged or incorrect item,
- photos of the outer and inner packaging,
- a clear photo of the shipping label on the parcel,
- a PDF copy of the invoice sent to you by email prior to delivery.

Claims submitted outside this timeframe or without sufficient documentation may not be accepted.

Shipping insurance gives you a fast replacement if something goes wrong during transit. If your parcel is lost, damaged, or stolen while in the carrier’s possession, we’ll send a replacement as soon as the issue is confirmed by the carrier.

Shipping insurance does not cover delivery delays or issues caused by delivery choices or customer actions. This includes missed or refused deliveries, non-collected pickup point parcels, incorrect or incomplete delivery details, address changes after dispatch, parcels marked as delivered by the carrier, or other customer-related mistakes.

Invoices are generated automatically based on the details entered at checkout and cannot be modified once issued. Company details cannot be added or changed after purchase. If you require a company invoice for larger quantities, please contact us before placing your order.

Some orders may be shipped in multiple parcels. Each parcel may have a separate tracking number and delivery timeframe.

All parcels are part of the same order and must be collected in full. Failure to collect any parcel results in the entire order being treated as non-collected, with applicable fees applied.

We ship bundles only because single-box orders are disproportionately expensive due to production, fulfillment, and shipping costs. Bundles allow us to keep pricing fair.

To make trying Paldy risk-free, we also offer a 60-day money-back guarantee on your first order.

Our subscription program is for people who want to make Paldy part of their daily habit. Orders are delivered automatically at regular intervals, so you don’t have to worry about running out.

You can manage your subscription at any time through your customer portal using the link in your subscription emails or by signing in to your customer account.

Go to your customer portal and click “Redeem” at the top. Use the slider to choose how many credits you want to use, and they will be automatically applied to your next order.

Credits are applied automatically to your next subscription order and do not require a discount code.

Your payment method is charged automatically on the scheduled renewal date shown in your customer portal. Unless you change the frequency, renewals occur exactly 4 weeks after your previous order. Recurring subscription orders are processed immediately once billed and cannot be cancelled or refunded after billing.

To ensure you can try the product first, subscriptions cannot be cancelled within the first 14 days from the initial subscription order date.

After this, you may cancel your subscription at any time before the next scheduled billing date through your customer portal by selecting “More” and then “Cancel.”

Yes. You can skip individual deliveries or pause your subscription directly in your customer portal before the next billing date.

To skip a delivery, click “Skip.” To pause your subscription, click “More” and then “Pause.”

You can skip deliveries as many times as you like. Pausing temporarily stops deliveries for a selected period, after which the subscription automatically resumes. All skips and pauses must be set before the next billing date to take effect.

Yes. You can change the products and flavours in your subscription before the next scheduled billing date through your customer portal by selecting “Edit items.”

Yes. You can change the number of boxes through your customer portal at any time before the next scheduled billing date by selecting “Add product” to create a new bundle. There, you can choose a 4 pack, 6 pack, or 8 pack.

Important: After creating the new bundle, select “Edit items” on the old bundle and then “Delete box” so that only the updated bundle remains active.

You can delete a bundle through your customer portal at any time before the next scheduled billing date. Select “Edit items” on the bundle you want to remove, then choose “Delete box.”

Yes. You can update your delivery address in your customer portal before the next scheduled billing date. Scroll down to Shipping information and select “Edit.”

Please note that changing the address does not change the shipping method. If your subscription was originally set to pickup point delivery, the system will automatically assign the nearest available pickup point to the updated address. Delivery will not switch to home delivery automatically.

It is your responsibility to ensure that your delivery address and details are correct and up to date.

Pickup point delivery isn’t available for subscriptions at the moment due to platform limitations. 

Yes. You can adjust how often you receive deliveries directly in your customer portal before the next billing date. Click “More” and then “Edit frequency.”

Yes. You can change your upcoming delivery day in your customer portal before the next billing date. Click “More” and then “Next order date.”

If you need your order sooner, you can also click “Get now.” This will process and ship the order as soon as possible.

No. Once a subscription renewal has been billed, it cannot be cancelled or refunded, as the order is automatically processed immediately after billing. If a subscription order is refused or not collected, it is handled in accordance with our policy.

Our 60-day money back guarantee applies to your first order only. You may open one box to try the product. If you’re not satisfied, you can return the remaining unopened boxes within 60 days and receive a refund for all boxes, including the opened one, provided the return has been requested, approved, and sent according to our policy.

Yes, returns are accepted under specific conditions. Returned items must be unopened, undamaged, and in their original packaging, unless otherwise stated in our policy. Opened food products are not accepted for return for hygiene and food safety reasons, except where explicitly allowed.

All returns must be requested and approved in advance. We do not accept return parcels sent with cash on delivery, unpaid shipping, or any fees charged to us.

Approval to return an item does not guarantee a refund. All returned items are subject to inspection upon receipt and must meet the conditions outlined in this policy to be eligible for a refund or store credit.

Please review our Returns and Refund Policy to confirm that your order is eligible for return. If eligible, contact us to request return approval. Once approved, you may send the return to the address listed in our policy. Returns sent without prior approval will not be accepted.

Return shipping and handling costs are the customer’s responsibility. This applies to all approved returns and non-collected or refused deliveries. Returns sent with unpaid shipping or cash on delivery will not be accepted.

The following are non-refundable:

- Initial shipping fee (including cases where free shipping was applied)

- Shipping insurance fee

- Opened food products beyond one box

- Free gifts that are not returned

- Orders that do not meet return conditions

No. Delivery delays are outside our control and are handled by the carrier. Delays do not qualify for cancellation, refusal, or refund.

If a delayed order is refused or not collected, it is treated as a non-collected order and subject to the applicable fees outlined in our policies.

Yes. Return shipping and handling costs are paid by the customer. For non-collected or refused deliveries, the initial shipping fee (including cases where free shipping was applied), as well as return shipping and handling fees, may be deducted from the refund. Refunds are processed only after the returned parcel is received and inspected.

If your order included a free gift, it must also be returned unused and undamaged. If the free gift is not returned, we may deduct its retail value from the refund.

If your refund is approved, it will be issued to your original payment method within 8 work days of receiving the returned goods. Please note that banks and payment providers may require additional time to process and reflect the refund in your account.